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Here are the procedures to return your product (breakdown, reference error, withdrawal, damaged product). Be sure to respect it without your product will be refused by FRANCE-XENON.
 

RETURNS ARE GENERALLY CHECKED IN 5 WORKING DAYS
 
 
Non xenon Products:
 
- Prepare and protect your parcel carefully, write nothing on the package

- Glue on cardboard used to return the possible number given by our company.

- In the event of withdrawal, if the product has a protective label on the package, not tear it or do not try to open the package. The product must be reused. If the packaging is not reusable, the company FRANCE-XENON will charge you for packaging with a maximum of € 5.


- Be sure to return all the original package: think cords, warranties, manuals, software, remote controls, etc.

Remember to attach a letter with your package with your exact coordinates, recalling your order number and the reason for your return. The return address is:
 
FRANCE XENON
BP 40558
42007 Saint Etienne CEDEX 1
 
Note: we recommend that you return your parcel by Colissimo or LETTER MAX. La Poste and provides you with a tracking number. Keep this number as well in case of non receipt of the parcel FRANCE-XENON require that you are speaking to your post office with this number so that it makes researching your parcel. No. It will also send you a proof of delivery FRANCE XENON in case of dispute.
Deliveries Chronopost kind EXPRESS, TNT, FEDEX, DHL are not accepted because these companies are unable to deliver to PO Box.
 
THE COST OF RETURN ARE CHARGED TO THE CUSTOMER AS DEFINED IN THE GCS.
 
Note: You can refuse the package at the time of delivery (for error in the order, product defect, etc..). But you have to wait the time of receipt of your parcel services returns and the time of his treatment, which lead to a redirection, a voucher or a refund.
 
 
Products Xenon Kits:
 
We recommend that you do the reverse bulb or ballast tests to verify that the problem is with the bulb or ballast.
 
 
 
Your order within 1 year:
 
You have determined that the problem is the bulb:
 
It is necessary to send us the light bulb by Colissimo or Letter S Max for service procedure.

Consider joining your parcel or letter S Max a mail with your contact information, reminding your order number and the reason for your return. The return address is:
 
FRANCE XENON
BP 40558
42007 Saint Etienne CEDEX 1
 
Note: we recommend that you return your parcel by Colissimo or LETTER MAX. La Poste and provides you with a tracking number. Keep this number as well in case of non receipt of the parcel FRANCE-XENON require that you are speaking to your post office with this number so that it makes researching your parcel. No. It will also send you a proof of delivery FRANCE XENON in case of dispute.
Deliveries Chronopost kind EXPRESS, TNT, FEDEX, DHL are not accepted because these companies are unable to deliver to PO Box.
 
You have determined that the problem is the ballast:
 
It is necessary to make us a photo of your ballast. You must then cut the cables of ballast to prove that it is no longer usable (reseal a high voltage cable can cause a fire).
 
Photo made, we need to identify the serial number of the ballast AND connections severed.
 
SAV France xenon
 
Upon receipt of the photo, you receive an email stating that your order is being prepared.
 
 SAV france xenon
 
 
 
 
Your order more than 1 year:
 
You have determined that the problem is the bulb:
 
FRANCE-XENON bulbs are guaranteed for 1 year.
 
You have determined that the problem is the ballast:
 
It is necessary to return the ballast Letter S Max for service procedure.

Remember to attach a letter with your package or letter S Max with your exact coordinates, recalling your order number and the reason for your return. The return address is:
 
FRANCE XENON
BP 40558
42007 Saint Etienne CEDEX 1

FRANCE
 
Note: we recommend that you return your parcel by Colissimo or LETTER MAX. La Poste and provides you with a tracking number. Keep this number as well in case of non receipt of the parcel FRANCE-XENON require that you are speaking to your post office with this number so that it makes researching your parcel. No. It will also send you a proof of delivery FRANCE XENON in case of dispute.
Deliveries Chronopost kind EXPRESS, TNT, FEDEX, DHL are not accepted because these companies are unable to deliver to PO Box.
 
 
 
MISTAKES - WITHDRAWAL (14 DAYS):
 
- Prepare and protect your parcel carefully, write nothing on the package

- Glue on cardboard used to return the possible number given by our company.

- In the event of withdrawal, if the product has a protective label on the package, not tear it or do not try to open the package. The product must be reused. If the packaging is not reusable, the company FRANCE-XENON will charge you for packaging with a maximum of € 5.

THE COST OF RETURN ARE CHARGED TO THE CUSTOMER AS DEFINED IN THE GCS.

Consider joining your parcel or letter S Max a mail with your contact information, reminding your order number and the reason for your return. The return address is:
 
FRANCE XENON
BP 40558
42007 Saint Etienne CEDEX 1

FRANCE

 
If you have any questions, do not hesitate to let us know.