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LA FAQ : Toutes vos questions !

Delivery and reception of the parcel

Can I have my order delivered to another address?

You can indicate a delivery address different from your billing address.

You can also use this function to have your order delivered to your workplace. The “My personal information”

section of your customer area allows you to manage a set of different delivery addresses. You will then just have to choose the one that suits you when placing the order.

If you are already a customer, all you need to do is identify yourself so that the fields are filled automatically. By default, the delivery address is that of the last order but you can choose to be delivered to another address by checking "I would like to be delivered to another address". You can then select a delivery address already registered in your customer account or manually enter the address to which you wish to be delivered.

I am a resident of a country in the EU, how am I billed?

Since July 1, 2021, an EU resident is subject to VAT in his country (Ex: for Italy, the customer is charged Italian VAT at the time of purchase). The prices indicated, once registered with its real address, are displayed with the VAT of the recipient's country.

The customer does not pay any additional VAT or customs duty upon receipt.

Do you deliver to my home?

Our company delivers worldwide thanks to its network of partner carriers.

The delivery of my package is late, what can I do?

When you order you will receive an email with the tracking of your package, you can also find this information on your online account. This will allow you to locate your order.

If this information is not complete enough or incorrect, we invite you to contact the carrier directly.

In the event of a proven delay, we will open a file with the carrier to resolve this delay.

What should I do if something is missing?

It is first necessary to check that this accessory is mentioned in the product sheet of your item.

If an accessory mentioned in your product description is missing, we invite you to contact our customer service .

So that you do not have to return your product, we will take care of asking the manufacturer for the missing element in order to send it to you. If this is not possible, a commercial solution or the return of your product will be offered to you by one of our advisors.

Be careful not to confuse a missing item with a missing product . Be sure to clearly specify your situation to our services.

I did not receive the correct reference

If you receive a reference different from that ordered, simply contact our Customer Service so that we can provide you with the address of the competent department to receive your product.

Upon receipt, we will send you, at our expense and depending on available stocks, the reference actually ordered. If the latter is no longer in stock, we will offer to send you an equivalent replacement product or reimburse you.

I just received my product, it is broken

When a breakdown or malfunction in your product occurs upon delivery, you must notify us so that we can exchange, repair or reimburse it.

How should I go about returning a product?

My package arrived damaged, what can I do?

If your package seems to be damaged, we advise you to open it in the presence of the delivery man.

In the event of an anomaly, emit your reserves on the delivery slip. The mention "subject to unpacking" cannot be taken into account in the event of a complaint.

Then, we invite you to contact our customer service so that an advisor can examine your file.

If your request is accepted, and upon receipt of the product in return, we will send you, at our expense and according to the available stocks a new product. If the latter is no longer in stock, we will suggest that you ship an equivalent replacement product or reimburse you.

What should I do if my package is shipped but I don't receive it?

The different cases are listed in the General Conditions of Sale

What is the delivery time for my package?

The delivery time starts from the time your package leaves our warehouses; it is therefore added to the shipping time of your order.

It depends on the delivery method chosen when placing the order.

The different delivery methods are available on this page

Good to know : The delivery time for each of your products is indicated on the site when you place your order and in the order shipping email.

How much will shipping my order cost?

The cost of shipping your order varies depending on the price and weight of your products.

You will find the most advantageous shipping costs at the top right in the cart.

Information Contact form

Detailed information

Personal data is collected and processed by FRANCE XENON in order to be able to process your contact request. They can also be used by FRANCE XENON and its partners for commercial prospecting.

You have in particular the rights of access , rectification , erasure , limitation and withdrawal of your consent to processing, as well as a right to object to processing for legitimate reasons and at any time in the context of prospecting. commercial. You can submit a complaint to the CNIL https://www.cnil.fr/fr/plaintes .

For your information on our policy with regard to your personal data, we invite you to read our Privacy Policy .

Order return - I made a mistake

I would like to return my order and get a refund

RETURN COSTS ARE RESPONSIBLE FOR THE CUSTOMER AS DEFINED IN THE T&Cs accepted before the order.

FOLLOWING LEGISLATION, THE CUSTOMER HAS A WITHDRAWAL PERIOD OF 14 DAYS FOLLOWING RECEIPT OF THEIR ORDER (postmark as proof); IF THIS DEADLINE IS EXCEEDED , "FRANCE-XENON SAS" MAY REFUSE THE RETURN FOR THE REASON OF WITHDRAWAL and no refund can be issued, in this case you must contact the company's customer service in order to find out about the commercial possibilities that we can set up.

_____________________________________

- Prepare and protect your package carefully, do not write anything on the package

- In the case of withdrawal, if the product has a protective label on the packaging, do not tear it or try to open the packaging. The product must be able to be reused ,

ANY PRODUCT BEARING ASSEMBLY MARKS OR SCRATCHED FOR EXAMPLE WILL BE REFUSED . Forthird-party brand products (Philips, Osram, etc.), any product with unsealed or torn packaging cannot be returned and will be made available to the customer.

For products with France-Xenon or XENLED packaging, if the packaging is not reusable, the FRANCE-XENON company can accept the return but we will have to charge you for the packaging with a maximum of €5.

RETURN COSTS ARE RESPONSIBLE FOR THE CUSTOMER AS DEFINED IN THE CGV.

Remember to include a letter with your package or Letter Max S with your exact contact details, your order number and the reasons for your return. The return address is:

FRANCE XENON

CS 50020 / 4ter rue du stade

42420 Lorette

FRANCE

_____________________________________

Returns are processed within 5 working days, it takes a maximum of a week to process a return. Refunds are issued within 14 days max.

After-sales service: Defective products & Returns

My Xenon Kit is less than 1 year old?

2 cases :

You have determined that the problem is with the bulb :

It is necessary to return the bulb to us by Colissimo or Letter Max S for an after-sales service procedure. Remember to include a letter with your package or Letter Max S with your exact contact details, your order number and the reasons for your return. The return address is:

FRANCE XENON

CS 50020

42420 Lorette

FRANCE

Please note: we advise you to return your package by COLISSIMO or LETTER MAX . The Post Office provides you with a tracking number . Keep this number carefully because in the event of non-receipt of this package by FRANCE-XENON you will need to contact your post office with this number so that they can research your package. This number will also allow you to send proof of delivery to FRANCE XENON in the event of a dispute.

You have determined that the problem is with the ballast:

It is necessary to give us a photo of your ballast. You must then cut the ballast cables to prove that it is no longer usable (resoldering a high-voltage cable can cause a fire).

On the photo taken, we must be able to identify the serial number of the ballast AND the selected connections. You send us the photo via the contact form on this page.

Upon receipt of the photo, you will receive an email indicating that your order is being prepared.

You cannot determine whether the problem comes from the ballast or the bulb (often the case for motorcycle kits for example):

It is necessary to return the bulb and ballast to us by Colissimo or Letter Max S for an after-sales service procedure. Remember to include a letter with your package or Letter Max S with your exact contact details, your order number and the reasons for your return. The return address is:

FRANCE XENON

CS 50020

42420 Lorette

FRANCE

My Xenon Kit is more than 1 year old?

Returns are processed within 5 working days, it takes a maximum of a week to process a return.

We advise you to carry out the ballast or bulb reversal tests to verify that the problem really comes from the bulb or ballast.

You have determined that the problem is with the bulb:

FRANCE-XENON bulbs are guaranteed for 1 to 3 year(s) depending on the product purchased for standard kits. SD2 kit bulbs are guaranteed for life.

Returns are the responsibility of the customer as defined in the T&Cs that you validate when ordering.

If your product is still under warranty, remember to enclose a letter with your package or Letter Max S with your exact contact details, stating your order number and the reasons for your return. The return address is:

FRANCE XENON

CS50020

42420 Lorette

FRANCE

You have determined that the problem is with the ballast:

It is necessary to return the ballast to us in Letter Max S for an after-sales service procedure. Returns are the responsibility of the customer as defined in the T&Cs that you validate when ordering.

Remember to enclose a letter with your package or Letter Max S with your exact contact details, stating your order number and the reasons for your return. The return address is:

FRANCE XENON

CS50020

42420 Lorette

FRANCE

After-sales service for LED bulbs

We first invite the customer to check if their product is still under manufacturer's warranty at the time of the breakdown, the default warranty on the site is 1 year minimum excluding additional commercial warranty clearly displayed on the description sheet of the product in question .

Certain specific guarantees, notably the 10-year Osram guarantees, are managed directly by the manufacturer if you have registered your product on their site after purchase.

- Prepare and carefully protect your package, do not write anything on the package, returns are the responsibility of the customer as defined in the T&Cs that you validate when ordering.

Remember to include a letter with your package with your exact contact details, your order number and the reasons for your return. The return address is:

FRANCE XENON

CS 50020 / 4ter rue du stade

42420 Lorette

FRANCE

RETURN COSTS ARE RESPONSIBLE FOR THE CUSTOMER AS DEFINED IN THE CGV.

Please note: you can refuse the package at the time of delivery (for error in the order, defective product, etc.). But you will have to wait for the time your package is received by the returns department and for its processing, which will result in a reshipment, a voucher or a refund.

After-sales service for halogen bulbs

We first invite the customer to check if their product is still under manufacturer's warranty at the time of the breakdown, the default warranty on the site is 1 year minimum excluding additional commercial warranty clearly displayed on the description sheet of the product in question .

Certain specific guarantees, notably the 10-year Osram guarantees, are managed directly by the manufacturer if you have registered your product on their site after purchase.

- If your bulb appears clearly out of order, you can send us a photo of it via the contact form on this page.

- If you cannot take a photo or the product is visibly out of order, carefully prepare and protect your package, do not write anything on the package, returns are the responsibility of the customer as defined in the General Terms and Conditions that you validate when ordering.

Remember to include a letter with your package with your exact contact details, your order number and the reasons for your return. The return address is:

FRANCE XENON

CS 50020 / 4 ter rue du stade

42420 Lorette

FRANCE

RETURN COSTS ARE RESPONSIBLE FOR THE CUSTOMER AS DEFINED IN THE CGV.

My Xenon bulb is defective? D1S, D2S, D3S etc...

We first invite the customer to check if their product is still under manufacturer's warranty at the time of the breakdown, the default warranty on the site is 1 year minimum excluding additional commercial warranty clearly displayed on the description sheet of the product in question .

Certain specific guarantees, notably the 10-year Osram guarantees, are managed directly by the manufacturer if you have registered your product on their site after purchase.

- Prepare and carefully protect your package, do not write anything on the package, returns are the responsibility of the customer as defined in the T&Cs that you validate when ordering.

Remember to include a letter with your package with your exact contact details, your order number and the reasons for your return. The return address is:

FRANCE XENON

CS 50020 / 4ter rue du stade

42420 Lorette

FRANCE

RETURN COSTS ARE RESPONSIBLE FOR THE CUSTOMER AS DEFINED IN THE CGV.

After-sales service for high-power LED kits

We first invite the customer to check if their product is still under manufacturer's warranty at the time of the breakdown, the default warranty on the site is 1 year minimum excluding additional commercial warranty clearly displayed on the description sheet of the product in question .

Certain specific guarantees, notably the 10-year Osram guarantees, are managed directly by the manufacturer if you have registered your product on their site after purchase.

- Prepare and carefully protect your package, do not write anything on the package, returns are the responsibility of the customer as defined in the T&Cs that you validate when ordering.

Remember to include a letter with your package with your exact contact details, your order number and the reasons for your return. The return address is:

FRANCE XENON

CS 50020 / 4ter rue du stade

42420 Lorette

FRANCE

RETURN COSTS ARE RESPONSIBLE FOR THE CUSTOMER AS DEFINED IN THE CGV.

My defective product is not in the listing above?

We first invite the customer to check if their product is still under manufacturer's warranty at the time of the breakdown, the default warranty on the site is 1 year minimum excluding additional commercial warranty clearly displayed on the description sheet of the product in question .

You must return your product to us for repair or exchange.

- Prepare and carefully protect your package, do not write anything on the package, returns are the responsibility of the customer as defined in the T&Cs that you validate when ordering.

Remember to include a letter with your package with your exact contact details, your order number and the reasons for your return. The return address is:

FRANCE XENON

CS 50020 / 4ter rue du stade

42420 Lorette

FRANCE

RETURN COSTS ARE RESPONSIBLE FOR THE CUSTOMER AS DEFINED IN THE CGV.

LED & Xenon questions

Do you provide assembly instructions with your products?

Assembly instructions are included with some products. The presence of assembly instructions is indicated directly in the product sheet.

In the event that this notice is not present even though it is indicated in the product description, you can ask us for a duplicate from our customer service .

My LED fog light pack does not light up?

This phenomenon is quite common when first installing an LED fog light pack. Mainly with H8, H11, HB3 or HB4 bulbs.

When you plug in the Plug&Play LED pack using the original coding, the bulbs may not light up, despite the pack's resistor heating up.

In reality, there is a very good chance (99.99% of cases) that the bulbs in the pack are functional but that it is a matter of the wiring with the car.

Explanations:

Our LED bulbs require respecting the direction of polarities (+) and (-) of the European standard for these bases. It turns out that manufacturers, when assembling cars at the factory, do not pay attention to this direction. In fact, a halogen bulb does not need a particular direction to light up, the filament works in both directions.

Solution :

To be able to operate your pack in these circumstances you must therefore reverse the direction of the cables which reach the bulb.

Either by reversing the resistor terminal when possible, this is the case for certain series of sockets. By not taking into account the basic keying of the support

Either by directly reversing the wires in the terminal or on the harness (cut and solder in the other direction - Wago, Quick Terminal, etc...).

I have fog in the headlights, what should I do?

Afraid of condensation in the headlights?

Headlights fog up for the same reason windows fog up: everyone knows what condensation is, and no one cares when it's there! Windows fog up when the temperature outside is lower than inside, usually during the coldest and most humid times of the year. The same thing happens for the headlights: due to the weather conditions, a layer of fog forms inside the optics, which is responsible for the fogging. To eliminate it, it is unfortunately not enough to turn on the heating or the air conditioning, as is done for the windows.
To tell the truth, there is a similar system for the headlights which however is not as efficient. Because the heat emitted by the headlight bulbs has a similar demisting effect to hot air from a fan, rolling with the headlights on helps prevent condensation buildup. However, modern light sources generate less heat than halogen and incandescent lamps: indeed, xenon headlights tend to fog up more than headlights that use halogen lamps.
Paradoxically, it is the most advanced headlights - those with LEDs - that are most affected by this phenomenon, since modern light sources do not emit heat.

Technical solutions to condensation

Designers have been studying this problem for a long time, aggravated by the fact that the headlights grow larger and, as a result, contain more air. When the car is moving, the air heats up due to the heating of the headlights and the engine. Almost all modern headlights are equipped with a ventilation system that prevents pressure buildup by moving hot air, and is designed to block the ingress of water. However, according to the laws of physics, air is drawn in from the outside when it has cooled inside. If, due to atmospheric conditions, the outside air is humid, condensation will form inside the headlight.
The fog disappears when the headlights are on; designers attempt to speed up the process by diverting waste heat from the lamps or power supply to the headlamp shell. Despite efforts, hot air often does not reach the farthest points of the envelope, which therefore remain misted for longer. The complete demisting of the optics depends on the atmospheric conditions and the humidity level. If the vehicle is stationary, it takes longer and a higher outside temperature for the condensation to disappear.
Daytime running lights often make the situation worse. As they generally use LED sources, these lights generate much less heat than low beams and are installed as a separate unit. Therefore, if you want to avoid fogging, in autumn and winter it is best to drive with the dipped headlights on and the daytime running lights off, and not the other way around.

_______________________________________________________

1. What causes fogging?

All modern headlights are vented through small holes at the top and bottom. Ideally, they allow a slight flow of air through the enclosure. If there were no ventilation, the condensation could never go away. However, this airflow can also allow moisture to enter the headlight. And then, the same thing happens for the glass of the headlight as for the windows of a car when it is cold outside and hot inside. You get a thin film of condensation.

2. Is fogging really bad?

No. Like we said, it's like your windows are fogging up. And likewise, it goes away on its own in most cases. The only difference is that inside the car you can turn on a fan to quickly remove the condensation, while there is no fan in the headlight, except in those equipped with LEDs. There is, however, a heat source that can speed up the drying process, and that is the headlamp. So if you drive with your lights on, you'll have fewer fogging issues. Xenon lamps produce less heat than halogen lamps, so it will take a little longer for condensation to clear from xenon headlights.

Moisture inside headlights is quite common. A few tips help keep you in control.

3. Is fogging a good reason to file a complaint?

No. The same way you wouldn't make an official complaint about fogged up windows. Once the condensation clears, everything will return to normal and there will simply have been a short time when your headlights haven't been at their best.

4. Does fogging have any adverse effects on light?

This would only be the case if the condensation extended over the part of the lens through which the light from the projector is emitted. This would then lead to an uneven distribution of light, leading to glare for oncoming drivers. Generally speaking, however, condensation only affects those parts of the lens which are outside the light emitting area. Condensation especially likes to collect at the bottom in the sharp corners that designers are so fond of creating. Ventilation has a tough job reaching these places. That's why you can even see water droplets there.

A hair dryer can help remove stubborn deposits from the headlights.

5. What can I do to prevent fogging?

It is not possible to prevent it completely. In fact, most automakers say so precisely. Wet summer days and cold winter days provide ideal conditions for this phenomenon that so many car owners find unappealing. But there are several ways to minimize the risk. Most likely to succeed is driving with your lights on all the time. If fogging persists, the tips we have already mentioned will help speed up the drying process.

6. Condensation will not disappear. Can I do something?

Sometimes, and in some cars, it can take a while. If it's really bad, you can use a hair dryer. Obviously, you have to be careful how you use it. Do not point it at plastic components, as you may damage them. Ideally, it will be enough to heat the headlight from the outside, but it will be faster if you can direct the hot air to the headlight from the engine compartment. To do this, remove the cover as if you were about to replace a lamp. Some shops have even started using silica pads to dry the condensation. You've probably seen them in the packaging of electronic items. They can only be used once and do not have to be kept permanently in the lighthouse. A few hours with the car stationary should suffice. However, do not put silica pads in the reflectors, as they can easily get stuck there.

7. Can I improve the ventilation of the headlights, for example by making more holes or leaving the cover behind?

No. In most cases, this would only make the problem worse as the airflow through the enclosure would be compromised. There would also be a much greater risk of dirt getting into the headlights. And dirt doesn't go away on its own. There are headlights that aren't exactly well designed, and others that are installed with less than optimal ventilation. This may be why some manufacturers have issued instructions on how to install additional tubes to improve air exchange. Changes to ventilation holes also fall into this category. It is best to ask your official dealer.

8. Should I try to open the headlight to remove the moisture?

No way! The risk of breaking something far outweighs the minor irritation of headlights not looking their best. And anyway, the adhesive between the lens and the closure is really strong. You may have come across the “oven trick”. This damages internal components and can warp the case.

9. I washed the engine. Now there are gray spots in the headlights.

These are residues of the detergent used. The high-powered jets from the car wash forced some of it into the headlights. Unlike pure water which has condensed due to humidity in the air (i.e. fogging), detergent deposits will not disappear on their own. Never point a jet of water directly at a headlight. Not even from the outside.

10. There's “a few inches of water in my headlights.

It's not fog. In most cases, this is caused by a small crack or a broken seal. In a few cases, it may be because a hole is clogged. There are several reasons for this. Insects were found in the holes. And dirt is a common cause. Shop mechanics have even come across some clever people who have plugged the holes with sealant, preventing water from flowing out.

When it comes to fogging and moisture in headlights, you can do more harm than good. So our advice is to ignore it in the first place.

How can I reuse my original Renault, VW, Audi type bulb holder...

We will guide you regarding the reuse of this original support that you can find on different vehicles such as Clio, Passat, Audi, Seat... etc.

If you do not wish to carry out the operation, an adapter set is on sale here:

Multi-brand adapters

1°: Unclip the metal part of the plastic bulb support (you will end up with a metal part of this type)

2° Remove the “ballast” socket from your xenon bulb as described below (this must be done carefully)

3° Pass the bulb cables through the bulb holder (it's a little tight but it works), then pass the seal (here the operation is delicate, you have to be careful not to tear the seal)

4° Your bulb holder is ready to be used

Is this product in stock?

All products noted in stock on the detailed product sheet are actually in stock.

Shipping is immediate for an order placed before 3 p.m.

Do you have a loyalty program?

We offer several loyalty programs throughout the year.

When you order on FRANCE-XENON, you earn loyalty points that you can convert directly into a voucher.

Our best customers or regular customers also have specific advantages during the year.

Can I get a discount voucher for my order?

The FRANCE-XENON sales team will not send you any discount vouchers upon request by email.

- We have several partner forums which will allow you to benefit from advantages if you are part of them and if you are an active member of the latter.

- We have a loyalty program on FACEBOOK allowing you to obtain a discount voucher immediately, simply “Like” our FACEBOOK page and then follow the link at the top right:

Are your xenon kits approved on public roads?

Several parameters must be taken into account to answer.

The power of an approved original xenon does not exceed 35W . Only 35W kits can therefore claim to be authorized on public roads.

In addition, the light output of a xenon being greater than 2,000 Lumens, it is necessary to comply with the European directive "Vehicle Regulation Installation of lighting and light-signalling devices E/ECE/TRANS/505/Rev.1/Add.47/Rev. 9".

Concretely, the installation of a xenon must be systematically accompanied by a high-pressure cleaning system for the optics and an automatic correction system for the height of the light beam.

We provide this type of product in order to comply with the standards:

https://www.france-xenon.com/en/26-certification

The approved color temperature limit is 6000°K. Only the 4300°K and 6000°K kits are therefore authorized on the road.

Fitting a xenon kit must always be accompanied by a new adjustment of the vehicle's light beam using a regulator.

As it stands, without fitting the original leveling correction system and headlight washer, xenon kits are not authorized on public roads. 25W xenon kits are no exception to this rule.

There is an LED solution which can be approved in certain cases.

Are your LED products guaranteed?

YES. Each product is guaranteed for 1 year by default. Some products have a higher warranty (2 years / 3 years), this information is directly available on the detailed product sheet.

Are your products sold individually or in pairs?

For products excluding xenon, LED or HOD plasma bulbs, the prices indicated are per unit.

HOD LED, Xenon and Plasma bulbs are most often sold in pairs at a more attractive price than purchasing individually.

To find out if your product is sold in pairs, it's simple if the product title is like this:

2x T10 bulbs This is a pair

1x T10 bulb This is a single product

Are the LED packs offered on the site error-proof?

YES . We only sell specific LED packs (Pack by brand...) without errors on the dashboard. It would not be serious to offer packs that could cause an ODB error on the vehicle.

I did not receive the correct resistance compared to the one ordered?

Be careful not to confuse the inscriptions on resistance and what they really represent.

The “W” written on the resistor does not correspond to the power consumed but to the maximum power admissible by the metallic resistor .

For example, a 25W resistor on 12V ("10R") can consume 25W but if we switch this same resistor to 24V it will consume 50W. We always oversize this value so that the metal part does not heat up too much (for example 50W10R for a consumption of ).

These are the “R”s that you need to look at to know the resistance of your bulb and thus its consumption.

For 5W: 50W 60R

For 10W: 50W 30R

For 25W: 50W 10R

For 50W: 50W 6R or 100W 6R

Please check directly on your resistance.

How are anti-error resistors connected?

Connecting the external error-proof resistors that we sell is extremely simple. You do not need any special knowledge to carry out the assembly.

Material required: 1x flat pliers

Simply attach the resistor to the 2 wires that come to your bulb as shown in the photo below.

Once in place, you must tighten the " quick release " socket with flat pliers to strip and make contact between the two parts.


THE RESISTORS MUST BE INSTALLED ON A
      METAL SURFACE SO AS TO NOT RISK DAMAGE TO YOUR VEHICLE
                        DUE TO SIGNIFICANT HEATING

I bought a CANBUS anti-error xenon kit for my BMW but I still get an error?

Do you have a xenon kit and the bulbs are flashing and/or you have an error message on your dashboard?

BMW vehicles are problematic with the installation of a xenon kit.

These have a burnt out bulb search system that is truly different from other brands, so a different system is needed to fool the on-board computer.

This is why you absolutely need to add an additional module to any kit you buy.

These modules are available here:

https://www.france-xenon.com/en/20-warning-canceller-xenon-12vdc

In addition to removing the ODB error from your vehicle, these modules will protect your vehicle against any voltage return in the event of damage to one of your ballasts.

WARNING : Do not install a 55W or more xenon kit on a BMW after 2005, you risk destroying your vehicle's on-board computer. Only 35W kits are safe for your vehicle.

Which xenon kit should I buy for my car? are they error proof?

The choice of xenon kit model is essential.

Only 35W kits are discussed here because they are the only ones approved on public roads.

We have two ranges of so-called “CANBUS” xenon kits. That is to say, error-free kit on the dashboard (ODB). These ranges both have the same characteristics such as FDR+ rapid ignition... .

The first is the SLIM CANBUS PRO kit

It is an anti-error xenon kit for most vehicles up to today.

The second is the CANBUS PRO LUXE XPU kit

As the name suggests, this kit is specially designed for high-end vehicles. It avoids the ODB problems common with other kits.

VAG group vehicles are particularly sensitive (Example of windshield wiper motors that burn out, or ODB HS).

This LUXE XPU kit is made for these vehicles.

In the list of vehicles which MANDATORY require this kit:

Audi A3

Volkswagen Golf 6 / Scirocco

Seat Ibiza 6J and after

Seat Leon 2 and after

Peugeot 207

Peugeot 407

Citroën DS3, DS4 & DS5

Etc... Non-exhaustive list.

____________________________

The particular case of BMW vehicles is also problematic.

These vehicles have a bulb search system that is truly different from other brands.

This is why you absolutely need to add an additional module to any kit you buy.

These modules are available here:

https://www.france-xenon.com/en/20-warning-canceller-xenon-12vdc

Xenon kit 4300°K, 6000°K, 8000°K.... What is the difference?

Kelvin, abbreviated °K, correspond to the color temperature of the light beam.

The original xenon is 4300°K. Blue reflections are generally given by the vehicle lens.

The higher you go in Kelvin, the bluer your beam will become.

The higher you go in the Kelvin, the less detail you will see on the road (impression of less power).

Only 4300°K and 6000°K are approved on public roads.

Below you will find the different color temperatures (35W kit) taken from the same lens (BMW Series 3 E90):

We advise you to take 4300°K or 6000°K maximum. Beyond that you lose brightness.

Which bulb model(s) should I choose for my lights, night lights, fog lights or other?

The best solution to find out which bulb you need is to look directly in your vehicle's user manual.

In some cases, the reference does not appear in this manual, we therefore suggest that you turn to the database here:

https://www.france-xenon.com/en/content/28-know-your-bulb-thanks-to-the-osram-and-philips-search-engines

This database is provided for information purposes only. The safest thing is to have your choice checked by a specialist in case of doubt.

Once the bulb model has been determined, you will find several types of bulb that can replace your original product:

1) FRANCE-XENON 35W conversion kits (Approved under conditions, see FAQ ). It greatly improves driving pleasure. You see clearer, further.

2) HOD FRANCE-XENON plasma bulbs . Filled with xenon gas, this hybrid bulb provides a white rendering of 4300°K. Please note that the light range of this type of bulb is not as great as when installing a xenon kit.

3) LED bulbs . This type of bulb should be reserved exclusively for the "style" of your vehicle but should not be used on public roads on a daily basis. The light range of this type of product (Outside the HeadLight Range) does not allow driving at night.

My vehicle has an OBC which searches for burnt out bulbs, can I install LEDs?

In most cases, we find THE viable and risk-free solution for your vehicle.

We advise you to fit anti-error bulbs (CANBUS) ONLY if your vehicle requires an anti-error bulb. In other cases, we advise you to use standard bulbs without error proofing.

For bulbs which originally consume less than 6 Watts (W5W, T4W, H6W, etc.):

We all offer a range of W5W, T4W, H6W bulbs which have been proven and which allow you to eliminate the ODB error in 99% of cases.

For bulbs which originally consume more than 6 Watts (P21W, P27W, H1, H7, H11, etc.):

We do not offer a product with integrated ODB resistor. It is IMPOSSIBLE to dissipate the Watts (for example 55W for an H7 bulb) necessary for the overconsumption of the resistors. This type of product also exists on the internet but is truly dangerous and only lasts a few days/weeks.

However, we can offer you reliable ANTI-ERROR solutions for these bulbs.

- They already exist turnkey for certain models such as the H11:

https://www.france-xenon.com/en/4718-h11-high-power-led

- Or are offered by our customer service by adding a ceramic resistor of power equivalent to your original bulb outside the harness. This solution is the simplest to clear errors on your ODB. You will find these resistors (individually) here:

https://www.france-xenon.com/en/415-resistors-without-obc-error

I'm hesitating between an H4-3 xenon kit and an H4-3 CANBUS xenon kit. Which one do I need?

1°) Before purchasing the xenon kit, you must carry out a simple procedure, simply disconnect one of your two H4 halogen bulbs:

if the second bulb works without problem and without error message you can take any kit from our range.

if you have an error message on the dashboard or if you notice a malfunction in the second bulb, you need this type of kit (CANBUS) :

H4 CANBUS kit for on-board computer

2°) If you have already purchased your xenon kit and you notice a malfunction or an error message on the dashboard:

You have to carry out a very simple procedure in order to recognize the type of box you need. In fact, on the H4 socket of your car which is not connected to a kit, try to temporarily replace an H4 bulb to see if the error on the dashboard disappears.

If the latter disappears, you need this type of box:

https://www.france-xenon.com/fr/warning-canceler-module-anti-ERROR/212-warning-canceller-h4-voiture-haut-de-gamme-boitier-anti-ERROR-3700811506384.html

If the message does not clear with the previous manipulation, you need this type of box:

https://www.france-xenon.com/en/warning-canceller-xenon-12vdc/1500-2x-anti-error-beam-xenon-h4-rr-premium-car-case-3700811516642.html

Order process

What payment methods are available on the site?

When shopping on FRANCE-XENON.COM, we offer you a wide choice of payment methods:

- Payment by credit card

- Payment by Paypal

- Payment by check

- Payment by bank transfer

How long does it take for my payment by bank transfer and check?

Payment methods by check and bank transfer require manual processing of your orders.

We are waiting to receive your transfer or check before validating the order.

A transfer takes 1 to 3 days to appear in our account.

Are payments on the france-xenon.com site secure?

First of all, you should know that France-Xenon does not store any bank card numbers on its database.

All transactions by CB SYSTEMPAY and PAYPAL are managed by the respective companies and have the most advanced encryption processes.

You can check the security of your transaction by the presence of the padlock at the top of your browser.

Do I have to open an account to place an order?

You are not required to open an account on our website to validate an order.

You can absolutely place an order in "guest" mode, you then do not have a saved password.

A guest does not accumulate loyalty points, and cannot claim a discount on future orders.

I placed a guest order, how can I track this order?

If you did not create an account when ordering, you can track your order with the information you received by Email.

The link to track your order is:

https://www.france-xenon.com/en/guest-tracking

I did not receive the invoice with my package, how can I recover it?

Purchase invoices are normally included in your package. In some rare cases, it is not present.

If you wish to retrieve a duplicate of your invoice, you can retrieve it from your customer account in your order details.

I am a non-EU resident or DOM TOM resident, how am I billed?

A resident outside the EU or DOM TOM is not subject to French VAT. The prices indicated, once registered, are automatically excluding tax.

The customer does not pay French VAT but will have to pay VAT and local taxes upon receipt.

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