SAV/Retours : Toutes vos questions !

Return procedure

Returns are processed within 5 working days, it takes a maximum of one week for the treatment of a return. Refunds are issued under 14 days max.

 

We invite first of all the customer to check whether his product is still under warranty manufacturer at the time of the failure, the default warranty on the site is 1 year minimum out of the additional commercial warranty displayed clearly on the descriptive sheet of Product in question.

Certain special warranties, including the 10yrs Osram warranties, are managed directly by the manufacturer if you have registered your product on their site after purchase.

 

-Prepare and protect your parcel carefully, do not register anything on the parcel


-In the case of a retractation, if the product has a protective label on the packaging, do not tear or try to open the packaging. 
The product must be able to be reused. If the packaging is not reusable, the company FRANCE-XENON will charge you the packaging with a maximum of €5.



Make sure to return the entire original package: think of the cords, warranties, notices, software, remote controls, etc.


Think about Join with your parcel a mail including your exact coordinates, recalling your order number and the reasons for your return. The ´ return address is:

 

FRANCE XENON

BP 40 558

42007 Saint Etienne CEDEX 1

 

Attention: We advise you to return your parcel in COLISSIMO or in letter MAX. The Post office provides you with a Tracking number. Keep this number because if you do not receive this package by FRANCE-XENON you will have to go to your post office with this number so that ´ can search your parcel. This number will also allow you to send a Proof of delivery To FRANCE XENON in case of litigation.

The EXPRESS Deliveries Type Chronopost, TNT, FEDEX, DHL Are not accepted Because these companies are unable to deliver in a P.O. box.

 

The cost of return is the responsibility of the customer as defined in the GTC.

 

Note: You can Refuse the parcel at the time of delivery (for error in control, product defect, etc.). But you will have to wait for the time of receipt of your parcel by the services of the returns and the time of its processing, which will result in a redispatch, a good ´ purchase or a refund.

Return Procedure

Returns are processed within 5 working days, it takes a maximum of one week for the treatment of a return.

 

Our First of all invite the customer to check if its product is still under warranty manufacturer at the time of the failure, the default warranty on the site is 1 year minimum without additional commercial warranty displayed clearly on the descriptive card of Product in question.   

-Prepare and protect your parcel carefully, do not register anything on the parcel

-In the case of a retractation, if the product has a protective label on the The packaging, do Tear or do not seek to open the packaging. The product must be able to be reused. If the packaging is not reusable, the company FRANCE-XENON will charge you the packaging with a maximum of €5. 

-Make sure to return the entire package of origin: Think of cords, warranties, notices, software, remote controls, etc. 

Think about Join with your parcel a mail including your exact coordinates, recalling your order number and the reasons for your return. The ´ return address is:  

FRANCE XENON

BP 40 558 42007

Saint Etienne CEDEX 1  

Attention: We advise you to return your parcel in COLISSIMO or in letter MAX. The Post office provides you with a tracking number. Keep this number because if you do not receive this package by FRANCE-XENON you will have to go to your post office with this number so that ´ can search your parcel. This will also allow you to send proof of delivery to FRANCE XENON in case of litigation.

EXPRESS deliveries Type Chronopost, TNT, FEDEX, DHL are not accepted Because these companies are unable to deliver in a P.O. box.  

The cost of return is the responsibility of the customer as defined in the GTC.   

Note: You can refuse the parcel at the time of delivery (for error in the order, product defect, etc.). But you will have to wait for the time of receipt of your parcel by the services of the returns and the time of its processing, which will result in a redispatch, a good ´ purchase or a refund.

 

Your order within 1 year

We recommend that you do the ballast or bulb reversal tests to make sure that the problem comes from the bulb or the ballast.

 

 

You have determined that the problem is of the Bulb :

 

 

 

It is necessary to send us the bulb in colissimo or in letter Max S for a service procedure.

 

 

 

Think about Join with your parcel or letter Max S a mail including your exact coordinates, recalling your order number and the reasons for your return. The ´ return address is:

 

 

 

FRANCE XENON

 

BP 40 558

 

42007 Saint Etienne CEDEX 1

 

 

 

Attention: We advise you to return your parcel in COLISSIMO or in letter MAX. The Post office provides you with a Tracking number. Keep this number well because if you do not receive this package by FRANCE-XENON you will have to contact your post office with this number so that ´ can make Search your parcel. This number will also allow you to send a Proof of delivery To FRANCE XENON in case of litigation.

 

The EXPRESS Deliveries Type Chronopost, TNT, FEDEX, DHL Are not accepted Because these companies are unable to deliver in a P.O. box.

 

 

 

You have determined that the problem is of the Ballast :

 

 

 

It is necessary to take a picture of your ballast. You must then cut the cables from the ballast to prove that it is no longer usable (resolving a high-voltage cable can cause a fire).

 

 

 

In the photograph, we must be able to identify the serial number of the ballast And The Connections Séctionnées.

 

 
 

SAV france xenon 

 

 

 

 

Upon receipt of the photo, you will receive an email indicating that your order is being prepared.

 

 

 

 

 

You Cannot determine If the problem comes from the ballast or bulb (Often The case for motorcycle kits for example):

 

 

 

It is necessary to send us the bulb and the ballast in Colissimo or in letter Max S for a service procedure.

 

Think about Join with your parcel or letter Max S a mail including your exact coordinates, recalling your order number and the reasons for your return. The ´ return address is:

 

FRANCE XENON

 

BP 40 558

 

42007 Saint Etienne CEDEX 1

 

Attention: We advise you to return your parcel in COLISSIMO or in letter MAX. The Post office provides you with a Tracking number. Keep this number because if you do not receive this package by FRANCE-XENON you will have to go to your post office with this number so that ´ can search your parcel. This number will also allow you to send a Proof of delivery To FRANCE XENON in case of litigation.

 

The EXPRESS Deliveries Type Chronopost, TNT, FEDEX, DHL Are not accepted Because these companies are unable to deliver in a P.O. box.

 

 

Your order has more than one year

Returns are processed within 5 working days, it takes a maximum of one week for the treatment of a return.

We recommend that you do the ballast or bulb reversal tests to make sure that the problem comes from the bulb or the ballast.

 

You have determined that the problem is of the bulb:

 

FRANCE-XENON bulbs are guaranteed for 1 year.

 

You have determined that the problem is of the Ballast:

 

It is necessary to send us the ballast in letter Max S for a service procedure.

 

Think about Attach a mail with your parcel or letter Max S including your exact coordinates, recalling your order number and the reasons for your return. The ´ return address is:

 

FRANCE XENON

BP 40 558

42007 Saint Etienne CEDEX 1

 

Attention: We advise you to return your parcel in COLISSIMO or in letter MAX. The Post office provides you with a Tracking number. Keep this number because if you do not receive this package by FRANCE-XENON you will have to go to your post office with this number so that ´ can search your parcel. This number will also allow you to send a Proof of delivery To FRANCE XENON in case of litigation.

The EXPRESS Deliveries Type Chronopost, TNT, FEDEX, DHL Are not accepted Because these companies are unable to deliver in a P.O. box

Cas 1 : Mon kit LED est muni d’un driver séparé.


Our First of all invite the customer to check if its product is still under warranty manufacturer at the time of the failure, the default warranty on the site is 1 year minimum without additional commercial warranty displayed clearly on the descriptive card of Product in question.

 

You have a LED Kit with separate driver, that is to say that at the time of installation you connected the LED with a small box before plugging the system on the car.

This is the case for example of the kits V9, XL6S... etc.

In this diagram, the problem can come from the LED itself, but also from the driver, IIt is necessary to reverse the drivers to see if the problem changes Side.

 

When you have to determine the HS element we must return it to:

FRANCE XENON

BP 40 558

42007 Saint Etienne CEDEX 1

Case 2: My LED kit is all built-in, no extern driver.

Our First of all invite the customer to check if its product is still under warranty manufacturer at the time of the failure, the default warranty on the site is 1 year minimum without additional commercial warranty displayed clearly on the descriptive card of Product in question.

 

We must return the defective bulb to:

FRANCE XENON

BP 40 558

42007 Saint Etienne CEDEX 1

Procedure Detailed

Returns are processed within 5 working days, it takes a maximum of one week for the treatment of a return. Refunds are issued under 14 days max.

 

-Prepare and protect your parcel carefully, do not register anything on the parcel


-In the case of a retractation, if the product has a protective label on the The packaging, do Tear or do not seek to open the packaging. The product must be able to be reused. If the packaging is not reusable, the company FRANCE-XENON will charge you the packaging with a maximum of €5.

 

The cost of return is the responsibility of the customer as defined in the GTC.

 

Think about Join with your parcel or letter Max S a mail including your exact coordinates, recalling your order number and the reasons for your return. The ´ return address is:

 

FRANCE XENON

BP 40 558

42007 Saint Etienne CEDEX 1

 

 

If you have any IntérrogationsNoHesitate Not to share it with us.

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